Should I Be Honest When Responding To Bad Reviews?

Yes. It’s best to be honest when responding to bad customer reviews. Future customers and online readers will understand better why things may have happened and that you did the best thing either by your business or the other customers. If you feel your business could have done better or you would like to correct the issue anyway, let them know by asking them to contact you. In some industries, leaving feedback based on providing free alternatives, may open your business up to more bad reviews (meaning, this method may get a customer free food.), so be careful and always be polite and professional when responding to bad reviews.

Brett Melton, CEO of, is Cocrele’s #1 designer, developer, and marketing specialist. He’s been recognized for his Web Design, SEO, Local Marketing, & Free Website Reviews since 2009. Contact him today to improve your business.

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