Archives: FAQ

Should I Use A Template When Responding To Customer Reviews?

No. Each review whether it’s good or bad should be handled personally. This lets the customer, future customers, and online readers know that your business takes care of it’s customers. Brett MeltonBrett Melton, CEO of …Continue Reading

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Should I Be Honest When Responding To Bad Reviews?

Yes. It’s best to be honest when responding to bad customer reviews. Future customers and online readers will understand better why things may have happened and that you did the best thing either by your …Continue Reading

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Are Reviews And Responses Public?

Yes. All reviews including responses are public unless you have the ability to hide reviews manually or flag them for review. Most websites don’t provide “hiding” but in some rare cases, you may be able …Continue Reading

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Should I Avoid Using Specific Words When I Respond?

Yes. Try to avoid using free, inappropriate words or slogans, bad grammar, or misspelled words. The public and your future customers may not be confident in purchasing your products or services if you’re not taking …Continue Reading

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How Do You Respond To Reviews On 3rd Party Sites?

To respond to reviews on 3rd party sites like Yelp, Merchant Circle, Manta, Etc., you’ll need to create an account within the site. To find sites that list your reviews, search Google for “Your Business …Continue Reading

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How Do You Respond To Reviews In Bing?

In 2012, Microsoft (Bing) partnered up with Yelp for local reviews. To respond to reviews, you will need to setup a “Yelp For Business Owners” account. Go to Google and search for “Yelp For Business …Continue Reading

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How Do You Respond To Reviews In Google?

In order to respond to reviews, you must first setup your “Google My Business” account. Search Google for “Google My Business” and complete everything that is requested. Before your business gets published, you must have …Continue Reading

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When I Respond To Good Reviews, Should It Be Brief?

No. You should respond to every review personally. provide their first name, business name, and/or new promotions, products, or services you just started or received. Remember, all reviews and reply’s are public so be considerate …Continue Reading

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