FAQ Category Archives: Responding to Bad Customer Reviews

Should I Use A Template When Responding To Customer Reviews?

No. Each review whether it’s good or bad should be handled personally. This lets the customer, future customers, and online readers know that your business takes care of it’s customers. Brett MeltonBrett Melton, CEO of …Continue Reading

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Should I Be Honest When Responding To Bad Reviews?

Yes. It’s best to be honest when responding to bad customer reviews. Future customers and online readers will understand better why things may have happened and that you did the best thing either by your …Continue Reading

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