Responding to Good Customer Reviews

Responding To Good Customer ReviewsSurprisingly, good reviews help convert first time customers to purchase your products or services. The better your reviews, the more you can expect to gain more customers. Responding to good customer reviews help provide a personal experience, not just to single customers but to everyone who searches for your business.

Responding to Good Customer Reviews should always be done in a positive manner. For bad reviews, please visit responding to bad customer reviews, and for fake reviews, please visit responding to fake customer reviews for more information.

Why Respond To Good Reviews

If a customer leaves a glowing five-star review, it’s only polite to respond to their review. If a customer gave you a compliment in real life, you would say thank you, right? For online reviews, your responses are public so you want to be extra nice when leaving public reviews.

Here’s why you should respond to good reviews:

  • Over 90% of consumers now read online reviews. Potential customers, including the public, will eventually read your reviews. So, it’s important to respond to every review in a positive and polite manner.
  • It’s the polite thing to do. Whether a compliment is in person, over the phone, or online, the best approach is to respond in a polite manner.
  • It helps search engine rankings. By responding to all reviews, especially good reviews, search engines will eventually display them in your local search results.
  • All reviews are public. Search engines provide a great opportunity to help new customers by displaying your reviews. So, at all costs, always respond and respond well.

How To Respond To Good Reviews

Here are some perfect examples of how to respond to good reviews:

  • “Thanks for leaving us a review and mentioning our . Come back soon to try our new .”
  • “Thanks [name] for letting us know how we did today. Please tell your friends and family about us.”
  • “It was our pleasure helping you today. Let us know if there is ever anything we can do for you again.”
  • “Your review and feedback touched [name]. You’re right, he loves to help and smile! Please come back soon and be sure to ask us about our new [promotion, product, or service].”
  • “Thanks [name] at [business name] for leaving us a stellar review. Please tell your friends about us and if there’s ever anything we can do for you again, let us know.”
  • “Thanks [business name] for leaving us an awesome review. We take pride in helping each and every customer who walks through our doors. Please come back soon!”
  • “We thank you for your review and remember helping you on [date]. Did you know we have a new line of this ? Please stop in sometime, as we would love to show you.”
  • “You’re right [name], that is amazing. Thanks for leaving us such a great review and be sure to stop in again soon to see our new products.”
  • “Thanks [name] for leaving us such a stellar rating and positive feedback based on your experience with us. Please stop in again soon for a complimentary snack on us. Be sure to ask for [owner] to receive this.”
  • “Hi [name], I don’t believe your experience was that awesome but I’ll take your word on it. “Wink. Wink.” It’s my pleasure and duty to make sure all staff handles each experience in a professional and polite manner. Please be sure to tell your friends about us and to stop in again soon as we just launched a new [promotion, product, or service].”
  • “Hi [name], thanks for leaving us a review and we’ll be sure to let our employee [name] at [business name] know that your experience meant something to you. Help us spread the word by telling your friends and family about us. Take care [name] and be sure to stop in again soon.”

Good Review Q & A

No. Each review whether it’s good or bad should be handled personally. This lets the customer, future customers, and online readers know that your business takes care of it’s customers.

Yes. All reviews including responses are public unless you have the ability to hide reviews manually or flag them for review. Most websites don’t provide “hiding” but in some rare cases, you may be able to do so. If you were given a fake review that wasn’t a customer or a review has inappropriate language, you may be able to flag it for removal if the site approves it.

Yes. Try to avoid using free, inappropriate words or slogans, bad grammar, or misspelled words. The public and your future customers may not be confident in purchasing your products or services if you’re not taking the time to respond well. We recommend using programs or online resources such as Microsoft Word or Grammarly if you need additional help.

To respond to reviews on 3rd party sites like Yelp, Merchant Circle, Manta, Etc., you’ll need to create an account within the site. To find sites that list your reviews, search Google for “Your Business Name” and look through the results for sites that have reviews based on your business. Once you click on them, click signup and continue claiming your free listing. Once complete, you should then be able to respond to your reviews. Some websites may ask for a payment but in most cases, you only need a free account.

In 2012, Microsoft (Bing) partnered up with Yelp for local reviews. To respond to reviews, you will need to setup a “Yelp For Business Owners” account. Go to Google and search for “Yelp For Business Owners” and continue setting up or claiming your free business listing. Once complete, click on reviews and respond positively.

In order to respond to reviews, you must first setup your “Google My Business” account. Search Google for “Google My Business” and complete everything that is requested. Before your business gets published, you must have Google send a postcard to your business. Once received, log back in to “Google My Business” and validate the code from the postcard. Before or after your business is published, you may respond to reviews at your own convenience.

No. You should respond to every review personally. provide their first name, business name, and/or new promotions, products, or services you just started or received. Remember, all reviews and reply’s are public so be considerate of how you answer each review as it may help future customers view or purchase your products or services.

Responding to Good Customer Reviews (Recap)

  • Always be polite and professional when responding to reviews.
  • Respond to all reviews, whether they’re good, bad, or fake.
  • Take your time when responding to reviews.
  • Make sure to respond personally to each review.

Would you like us to setup and manage your online reviews? Responding to Good Customer Reviews can easily be done. Let us know by contacting us today.

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